Just read a great article called Web 2.0 for the Suits: One Visionary’s Take

CIO mag interviewed British Telecom’s CIO of global services, JP Rangaswami. Here are a few excerpts I enjoyed.

On the Enterprise’s Suspicion of Web 2.0
“…people don’t want to share, they won’t share. No system in the world is going to force them to…”

On Information-Controlling Cultures
“Personally I want to see the pockets of power based on behind-closed-doors alliances destroyed.”

On Enterprise Web 2.0
“There may be a lot of hype about Web 2.0, but its use in the enterprise is still in the early-adopter phase.”

On What Web Technologies Can Do for Your Customer
“I want to create a seamless and unified customer experience…”

On the Inadequacy of E-Mail as a Collaboration Tool
“A wiki is much better than e-mail…”

What E-Mail Is Good For
“…don’t confuse that with corporate spam where people keep you on lists you have no interest in being on or using your name to cover themselves. Or worse, using your mailbox as a place to score points over each other.”

On an Open E-mail Policy
“I outsourced my mailbox to my team and I insourced my phone.”

JP Rangaswami’s Credo*
Way to much good stuff here to give an excerpt….

There is a TON of great content in this interview….don’t wait, read the entire article here.